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One of the things I've learned as an software entrepreneur was read a lot of self-help-business books.  You know what which ones I'm talking about, the ones that help you change your mindset and the mindset then provides the catalyst for your business to flourish.  I found them somewhat helpful in the moment. One of the key concepts that I've learned was about the four quadrants of wealth. The quadrant is simple and you case...
What is Customer Care?  In this article explore how the singular focus on the customer, delighting your clients is the seed from which massive success springs. Everyone has heard of customer service.  If you've ever went to return something, you're asked to go to the "Customer Service" counter.  They are usually called that. If you've ever been to the customer service counter, you'd realize fairly quickly that it's...