Dec 31, 2018

Product Manager – Digital Payment Products

  • JP Morgan
  • San Francisco, CA, USA
Full time Strategy-Planning SaaS User Insights Payments Fintech

Job Description

Req #: 180117268

Location: San Francisco, CA, US

Job Category: Digital


The requirements for this role are as follows: 

  • Bachelor's degree required, Master's/MBA degree preferred
  • 7+ years of relevant experience working in a product management or related role
  • Digital product launch and lifecycle management experience required
  • Financial industry and  Payments  background is highly desirable
  • Innovative, forward thinker with strong communications skills required
  • Demonstrated ability to manage multiple initiatives to completion under concurrent, rigorous, and regulatory deadlines in a fast-paced dynamic environment
  • Excellent analytical skills, with the ability to present fact-based recommendations in a clear, logical, and concise way: "tell a story" with data
  • Strong presentation skills and ease with effective communication with all levels of management and partners from a variety of business functions
  • Ability to develop and communicate product development business cases using financial models
  • Passion about digital product and industry



  • Results & Execution
  • Critical Thinking, Risk & Control
  • Culture, Values, & Partnership


The Digital Product organization is a motivated, forward thinking team comprised of high-talent individuals with a singular focus of delivering innovative banking services via the most important platforms of today and tomorrow.   Working in collaboration with all lines of business in JPMorgan Chase- from Retail, Business, Commercial, to Private Bank- we dream it, define it, help build it, and then launch it.   Join our team and see what it feels like to move an entire industry!


The Role:

Chase is looking for a Product Manager to be part of Digital Payment Products Team. The vision of this team is to satisfy our customer’s transactional needs through secure, simple and convenient digital technologies, making digital their channel of choice.


This dynamic position will work in a highly collaborative environment with an ability to influence the future products and services that Chase offers online, mobile, via tablet and other digital platforms.   The position will offer an opportunity to: 

  • Manage and develop digital product(s) across channels (i.e., online, smartphone, tablet, etc.), with a focus on Bill Pay Payments.
  • Engage with and build relationships with multiple LOBs (lines of businesses, e.g., Retail Banking, Business Banking, Private Bank etc.) and other Digital Services areas (e.g., technology, PMO, user experience, operations, risk & control..etc.)
  • Provide direct input into Chase’s Digital Product Development roadmap, including the execution timelines
  • Be part of a team that launches new or first to market digital capabilities that benefit our customers



  • Develop and maintain the product roadmap/pipeline, gaining input from various stakeholders
  • Monitor against agreed goals and benchmarks, identifying, scoping and finding implementation paths for needed enhancements, and creating remediation plans when needed
  • Act as business relationship manager for the product, working with various internal Chase LOBs
  • Publish monthly dashboards summarizing the overall health of the product, industry and competitive trends and the voice of the customer
  • Develop business cases for new products and product enhancements to enable prioritization and justify investments into new and existing products
  • Conduct periodic product performance reviews with key stakeholders (plan vs. actual, key milestones/deliverables, management focus items, etc)
  • Conduct and maintain an industry assessment that provides detailed insights into the competitive landscape and best practices
  • Monitor the day-to-day and monthly health of the product (scorecards, volumes, problems)
  • Monitor any product change request and assist when required in resolving production related problems
  • Conduct pre-release reviews which could include regression testing and QA to certify the release as production ready
  • Work with 3rd party vendors/ partners to enhance product offering
  • Work with cross-functional partners to strengthen product controls, compliance, and risk environment