Jan 04, 2019

Product Manager, Guest Booking

  • airbnb
  • San Francisco, CA, USA
Full time User Insights Private Company Network Effects Payments Network

Job Description

Founded in August of 2008 and based in San Francisco, California, Airbnb is a trusted community marketplace for people to list, discover and book unique accommodations around the world. Whether an apartment for a night, a castle for a week, or a villa for a month, Airbnb connects people to unique travel experiences, at any price point, in more than 34,000 cities and over 190 countries.

As a product manager on the Booking team within our Homes Guest org, you will be responsible for vision, strategy and roadmap for our contact host and checkout flows. As the last steps in the guest search experience, these flows are critical in helping the guest resolve any open questions they have about the home, build a connection with the host, and seamlessly complete their reservation.  The contact host and checkout flows consistently rank as steps that have a disproportionately large impact on guest satisfaction and our business health.


  • Set the vision and strategy for our contact host and checkout flows
  • Originate, collect, and synthesize product ideas from the team
  • Prioritize the roadmap and execute on highest impact projects
  • Work with other product teams across Airbnb to deliver a delightful experience for our guests and hosts
  • Deliver growth by fulfilling meaningful guest needs such as building certainty and removing friction.

Required Experience

  • Experienced product manager: 4+ years of product management experience working on consumer-facing web products with a strong understanding of product-building areas including engineering, design, analytics, and user research/insights.
  • Big thinker: must have strong product vision and instincts
  • Proven leader: able to help a small team achieve goals out of their comfort zone and influence company leadership
  • Outcome oriented: articulates the desired outcome and works collaboratively to create a path to achieve it; proven ability to bring simplicity and measurable results to complex, ambiguous situations
  • Rigorous: asks hard questions, validates their assumptions, and makes sure dots connect on goals
  • Excellent communicator
  • Passionate about creating great consumer experiences