Jan 29, 2019

Sr. Manager/Director, Product Management

  • Conversica
  • Foster City, CA, USA
Full time Customer Success B2B AI Machine Learning Network

Job Description

Conversica is seeking a Senior Manager or Director, Product Management to own the product vision and roadmap for our AI Sales Assistant for our B2B vertical. The person will identify and prioritize specific product requirements; and work alongside our Engineering and technical Product teams in Washington state in developing and launching new features to support the Assistant. Additionally, he or she will be responsible for working closely with new and existing customers to understand new product needs. The role will be based in either Seattle, WA or San Francisco, CA.

Duties/Responsibilities:

  • Own the product vision and strategy for the AI Sales Assistant for our B2B vertical, ensure alignment with overall product and company vision
  • Serve as an internal advocate for our customers, bringing their voice into the product development process; including collecting customer feedback on product needs, and understanding customer, competitor and industry trends
  • Manage the AI Sales Assistant roadmap, understanding and making the necessary trade-offs, based on feedback from customers, competitors and internal stakeholders
  • Act as the “business owner” of the AI Sales Assistant, seeing changes through from conception to successful deployment
  • Analyze internal data from multi-variate tests and other sources. Make recommendations for improvements to product, pricing, and operations based on findings
  • Communicate and work across teams, bringing together and ensuring alignment with development and stakeholders

Desired Skills and Expertise

  • Bachelor’s degree in business, economics, statistics, mathematics or related field preferred
  • Five to ten years’ experience at a B2B CRM, Marketing Automation or Sales Automation company
  • Five to ten years’ experience in product management in a technology company preferred, other backgrounds in roles with significant analysis, project management and deadline driven components considered
  • Experience in scaling machine learning (particularly NLP or NLG-based) applications a plus
  • Self-motivated, proactive team player with innovative ideas
  • Experience with Agile development process a plus
  • Critical thinker and skilled problem solver
  • Excellent quantitative, analytical, and spreadsheet skills
  • Strong interpersonal skills and experience initiating and building strong relationships internally and externally
  • Professional demeanor, able to manage situations with competing demands
  • Strong organizational and time management skills with the ability to manage multiple projects simultaneously
  • Knowledge and experience working with Salesforce required
  • Strong individual and group presentation, written, and oral communication skills

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.