Feb 11, 2019

Product Manager Intern - Summer 2019 Term - San Francisco

  • PagerDuty
  • San Francisco, CA, USA
Intern Design Entry Level SaaS Mobile Customer Success

Job Description

At PagerDuty, we believe that people do their best in a culture that fosters inclusion, innovation, and success. Our values - Champion the Customer, Take the Lead, Run Together, Ack + Own and Bring Yourself - serve as the foundation of our collaborative and dynamic culture. Whether it’s conducting a retrospective, participating in our monthly Hackdays, cranking out a new product feature, supporting our two PagerDuty bands, or doing our day to day work, Dutonians live and breathe these five values every day. Together, we solve real customer issues and fulfill our mission of connecting teams to real-time opportunities and elevate work to the outcomes that matter. About our Career Accelerator Program (CAP) The Career Accelerator Program at PagerDuty offers an opportunity for participants, to learn and build meaningful skills at PagerDuty. Whether you’re enrolled in a post-secondary institution, completed a coding bootcamp, or returning to work after a gap in employment, CAP can provide up to 16 weeks of hands-on experience in a high growth tech company. Through a variety of networking, learning, and mentoring opportunities, our CAP program fast tracks participants for an exceptional career and can serve as a gateway to permanent employment at PD. CAP has three cohorts each year beginning in January (Winter), May (Summer) and September (Fall) and participants are paid competitively in their respective industries. Check out what some of our past participants have done during their time at PD. This is a 4 month role for the Summer 2019 term. The term begins on May 6, 2019 and ends on August 30, 2019.

How You Contribute To Our Vision

  • Help to define, prioritize, and evangelize a roadmap while taking into account customer needs, company strategy, and technical feasibility.
  • Collaborate with passionate, customer-focused engineers and designers to build great features that solve customer problems.
  • Work with sales, business development, support, customer success, marketing, and other departments to get value into customers' hands and ensure success for both them and the company.

About You

  • Desire to learn about product management.
  • Excellent interpersonal and communication skills. You can effectively communicate across diverse backgrounds and contexts, and lead through influence while building relationships across the business.
  • Solid understanding of computer science fundamentals. You don't have to be a CS wizard, but you should be comfortable working closely with engineers, reading API docs, and analyzing data in SQL.
  • Strong analytical and problem-solving abilities.
  • Desire to work directly with our customers.
  • A passion for getting things done.
  • Interest in learning about product development in Agile/Scrum delivery approach.

Minimum Qualifications

  • Familiarity with SQL and Looker/Mode so you can dive into raw data.
  • Solid understanding of computer science fundamentals.
  • Comfortable working with off-shore engineering teams.
  • Flexibility when it comes to when you start your work day (we regularly have early meetings with offshore teams and customers).
  • Experience participating in hackathons is a plus.