Waltham, MA, USA
Care.com is the largest and fastest-growing technology platform for online care services, helping families, businesses, and corporate employees find high-quality care for their kids, pets, parents, and homes. We're seeking innovative, entrepreneurial, and genuinely nice people to join our collaborative team. If that describes you, we want to hear from you! A career at Care.com offers countless ways to grow and have a real effect on a young, exciting company.
Help us define the future of Care@Work, Care.com's fastest growing business unit, by spearheading product innovation that improves customer engagement and utilization. In this role, you'll lead a multi-disciplinary team driving user experience innovation for a wide variety of customers across desktop, mobile web, and native apps.
The ideal candidate has a drive to solve and prioritize customer needs, is flexible and appreciates empathizing with users and enjoys creating meaningful and relatable products. This product manager should be collaborative, comfortable with facilitating cross-functional alignment, and decision making.
Ownership of product roadmap and requirements includes both gathering and communicating in detail how and why a feature should work
Taking a customer first approach with all decision making
Setting and meeting aggressive goals through data-driven iteration
Lead integration efforts with third-party products and services
Working with both internal and external stakeholders to ensure a successful product launch
Leading the cross functional teams during the entire lifecycle of product development
Coordinating deliverables and timelines with the extended team (including remote employees)
5+ years of work experience with at least 2 of those years in product management
Experience working for a tech company, preferably a consumer-oriented or marketplace service
Experience with developing product requirements and user interfaces in a mobile-first environment
Demonstrated ability to manage cross-functional teams, solve complex problems, and produce high-quality results
Ability to work in a fast-paced, start-up environment
Excellent oral and written communication skills
Must have experience in a B2B environments and a B2B2C environment is a plus
Since launching in 2007, Care.com (NYSE: CRCM) has been committed to solving the complex care challenges that impact families, caregivers, employers, and care service companies. Today, Care.com is the world's largest online destination for finding and managing family care, with 17.7 million families and 13.1 million caregivers* across more than 20 countries, including the U.S., UK, Canada and parts of Western Europe, and approximately 1.5 million employees of corporate clients having access to our services. Spanning child care to senior care, pet care, housekeeping and more, Care.com provides a sweeping array of services for families and caregivers to find, manage and pay for care or find employment. These include: a comprehensive suite of safety tools and resources members may use to help make more informed hiring decisions - such as third-party background check services, monitored messaging, and tips on hiring best practices; easy ways for caregivers to be paid online or via mobile app; and Care.com Benefits, including the household payroll and tax services provided by Care.com HomePay and the Care Benefit Bucks program, a peer-to-peer pooled, portable benefits platform funded by household employer contributions which provides caregivers access to professional benefits. For enterprise clients, Care.com builds customized benefits packages covering child care, back up care and senior care consulting services through its Care@Work business, and serves care businesses with marketing and recruiting support. Headquartered in Waltham, Massachusetts, Care.com has offices in Berlin, Austin and the San Francisco Bay area.
*As of September 2018
Care.com supports diverse families and communities and seeks employees who are just as diverse. As an equal opportunity employer, Care.com recognizes the power of a diverse workforce and encourages applications from individuals with varied experiences, perspectives, and backgrounds.